All ResultsLeadership Development · Multi-Site Physician Practice Group
Building the HR Infrastructure Behind a Retention Turnaround
The Challenge
A multi-site physician practice group had no formal HR infrastructure — no standardized job descriptions, no market-based pay structure — contributing to high turnover and inconsistent leadership expectations across sites.
The Approach
Leadership built the organization's first formal HR framework from the ground up: defined roles, market-benchmarked pay, revamped performance management, and structured physician and provider recruiting and onboarding programs.
The Results
- Staff turnover reduced by up to 23%
- 98% employee retention achieved within a surgical services team
- First formal job descriptions and market-based pay structure established
- Standardized recruiting, onboarding, and continuing education programs launched across sites
“Turnover dropped, retention climbed to 98%, and for the first time we had real job descriptions and market-based pay. That foundation is still paying off years later.”